In this first part, the state of the art of Communication and Information Technologies (T.I.C.) is only one outline of the extent of the noted phenomenon which largely comprise the framework of this method.
We gave a short history of the stages of evolution of these technologies in the company since the automation of the administrative tasks until the integration of technologies while passing by the stage of computerization. Constituent elements of these technologies which are the computers, the software and the telecommunications networks as well as the applications which are made for it.
The impact of TIC is still not very visible in many companies, at the overall level. Although a certain number succeeded for certain functions or in certain isolated sectors. That partly explains the fact why the Western economies have behind them fifty years of traditional management. These traditional practices are very sensitive and difficult to make disappear and it is even more difficult to analyse them. One encounters with traditional companies resistances to change. To include/understand the culture of its company and to use its assets to contribute to the change are a way to be devised by company. They nevertheless impact on the internal organization of the company and its relationship with its environment.
The benefit will not come simply by implementing information technologies in an organization, their productive use requires a strong commitment from the leaders in the decisionmaking and the accompanying actions of implementation. It is the major challenge faced by management of the Nineties.